G2 Artificial Intelligence Terms & Conditions

These Artificial Intelligence Terms & Conditions (“AI Terms”) are entered into by and between you and G2.com, Inc. (together with its affiliates, “we”, “us”, “our” and “G2”).). These AI Terms govern your access and use of G2’s artificial intelligence (“AI”)-powered chatbot(s) (each, a “Chatbot”, and collectively “Chatbots”). The terms “you” and “your” refers to the individual or entity using  or purchasing a Chatbot. 

If you entered into a Master Service Agreement or similar agreement with G2 for G2’s Services  (“Agreement”), these AI Terms are incorporated into that Agreement and “you” will refer to “Client.” Any capitalized term used not defined herein has the meanings set forth in the Agreement at https://www.g2.com/legal/master-service-agreement. 

BACKGROUND:

You wish to purchase or use a Chatbot as a feature on your G2 profile page on www.G2.com and any website, platforms, mobile applications provided by G2 (“Site”) or on your own website. The term “use” means use, access, interact with, provide input into, or receive output from. Subject to these AI Terms, a Chatbot acts as a virtual assistant, engaging with third parties, including potential customers (collectively, “Users”), to promote software product(s)/service(s), answer User inquiries, and perform other functions. Chatbots are built by G2 using OpenAI’s API with custom embeddings, trained on specific textual data you provide, including sales enablement data (for example, Gong call transcripts, training materials, other information) (“Your Data”). Chatbots generate text responses (“Output”) based on a User’s text inputs or prompts (“Input”).

AGREEMENT:

During the Term (as defined in Section 7 below), G2 grants to you a limited, revocable, non-exclusive, non-transferable, and non-sublicensable license to access and use Chatbots in accordance with these AI Terms and any applicable Service Order(s). You agree to comply with these AI Terms and all applicable laws and regulations while using Chatbots. As between G2 and you, G2 owns all rights, title, and interest in the Chatbots.

G2 utilizes AI technology developed by OpenAI, L.L.C. (“OpenAI”) to power Chatbots. You acknowledge that all Users are subject to OpenAI Terms & Policies available at https://openai.com/policies (or other replacement URL)  (“OpenAI’s Terms”).

You will provide Your Data to G2 in text format only. As between G2 and you, you retain all rights to your Data, but you grant G2 a non-exclusive, perpetual, worldwide, transferable, and irrevocable license to use Your Data. G2 may use Your Data to comply with applicable law, enforce its policies and terms and improve its Services. You are responsible for Your Data, including ensuring that it does not violate any applicable law or these AI Terms. G2 has no confidentiality obligations regarding any Input and information you provide to G2, including your Data.

G2 does not guarantee accuracy of any Output generated by Chatbots. Due to the probabilistic nature of machine learning and AI, the Output may be erroneous or nonsensical, so you should not assume or rely on its accuracy. The Output generated may not be unique, and Chatbots may produce similar or identical Output for others.

You represent and warrant that you will not, and will not allow others to (a) mislead anyone into thinking Output is human-generated, (b) include any personally identifiable information or “Biometric information”  as defined in the Illinois Biometric Information Privacy Act in Your Data or Input, (c) include content that infringes or violates third-party rights , (d) include in Your Data, or use Chatbots to generate, any content that (i) promotes hate, harassment, or violence, (ii) is illegal, sexual, political, harmful, false, fraudulent or misleading, (iii) misuses data, (iv) contains malware or unsolicited bulk content, or (v) exploits or harms children, or encourages self-harm, (e) use Chatbots for activities which pose high risks of economic or physical harm, offer financial, legal, or medical advice,  or relate to adult content, adult industries, political campaigning or lobbying, or high-risk government decision making, (f) reverse engineer or attempt to discover the source code or underlying components of Chatbots, excerpt as permitted by law, (g) use Chatbots to develop foundation models or other large scale models that compete with G2 or OpenAI, (h) extract data from Chatbots, using scraping, harvesting, web data extraction methods or similar methods; (i) use Chatbots in any jurisdiction not listed at https://platform.openai.com/docs/supported-countries (or replacement URL), or (j) sell or share any Input provided to or Output from by Chatbots.

These AI Terms take effect upon the earliest of (i) your use of a Chatbot, (ii) your online acceptance to these AI Terms, or (iii) the Term Start Date of the relevantService Order, and remain in effect as long as you use a Chatbot (“Term”). Use of Chatbots is contingent upon timely payment pursuant to any applicable Service Order(s) and compliance with all applicable terms, laws and regulations.

G2 may, in its sole discretion, terminate these AI Terms or change, limit, or suspend your use of Chatbots at any time and for any reason.  If G2 terminates without a breach by you, G2 will refund any prepaid fees for the remaining term of the then-current Service Order term. If you believe G2 has materially breached these AI Terms, you must notify G2 in writing of such breach and may terminate these AI Terms after 60 days if the breach remains uncured at the end of that period.

You may send your feedback about Chatbots (“Feedback”) to support@g2.com. By doing so, you grant G2 a perpetual, irrevocable, non-exclusive, worldwide, fully-paid, sub-licensable, and assignable license to use Feedback to improve G2’s products or services. You irrevocably waive any moral rights in such Feedback as permitted by applicable law. G2 acknowledges that all Feedback is provided on an “as-is” basis with no warranties.

You agree to defend, indemnify, and hold harmless G2 and its directors, officers, employees, contractors, and agents from any third-party claims, losses, fees, attorney’s fees, fines, costs, liens, judgments, or expenses arising from or relating to Your Data, use of Chatbots, or your breach of these AI Terms or violation of applicable law. G2 reserves the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify G2 and you agree to cooperate with our defense of these claims. You agree not to settle any such matter without the prior written consent of G2. G2 will use reasonable efforts to notify you of any such claim, action, or proceeding upon becoming aware of it.

G2, WHICH INCLUDES ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND AFFILIATES, WILL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES ARISING FROM YOUR ACCESS TO OR USE OF A CHATBOT. THIS INCLUDES ANY ISSUES RELATED TO DELAY OR INABILITY TO ACCESS OR USE A CHATBOT (INCLUDING, BUT NOT LIMITED TO, YOUR RELIANCE UPON OPINIONS APPEARING ON A CHATBOT; ANY COMPUTER VIRUSES, INFORMATION, CONTENT, SUBMISSIONS, SOFTWARE, LINKED SITES, PRODUCTS, OR SERVICES OBTAINED OR ACCESSED THROUGH A CHATBOT) WHETHER BASED ON A THEORY OF NEGLIGENCE, CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE, AND EVEN IF G2 HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

The limitation of liability reflects the risk allocation between the parties. The limitations specified in this section will survive and apply even if any limited remedy specified in these Terms is found to have failed of its essential purpose. The limitations of liability provided in these Terms inure to the benefit of G2.

G2’S SERVICES, CHATBOTS AND ANY INPUT AND OUTPUT ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. G2 DISCLAIMS ALL REPRESENTATIONS AND WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING WITHOUT LIMITATION, ANY IMPLIED WARRANTIES OF NON-INFRINGEMENT, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, RELIABILITY, QUALITY, OR INTEROPERABILITY. G2 WILL NOT BE LIABLE FOR ANY OF YOUR DATA, INPUT, OUTPUT, ACTIONS, OR INACTIONS OR DECISIONS THAT YOU MAY TAKE OR OMIT TO TAKE BASED ON CHATBOTS, INPUT OR OUTPUT.

1. Third-Party Beneficiaries. There are no third-party beneficiaries to these Terms.
2. Severability. If any provision of these AI Terms or applicable Service Order is deemed  invalid or unenforceable, such finding will be limited to the minimum extent necessary, and that provision will be modified to meet its original intent, and the remaining provisions will remain in effect.
3. Interpretation. The following order of precedence applies in the event of a conflict with respect to use of a Chatbot: (a) the Service Order,  (b) these AI Terms and (c) the Agreement.
4. Entire Agreement. These AI Terms, along with any then-current Service Order(s) between you and G2 and any other referenced agreements, constitute the entire agreement for Chatbots, superseding all prior and contemporaneous written or oral agreements and understandings about Chatbots. These AI Terms and Service Order(s) may be executed electronically and delivered in counterparts, each considered  an original, collectively forming one agreement. Any purchase order or other business form you use will not affect or modify these AI Terms, any Service Order(s), or any rights and obligations. In case of any conflict between these AI Terms and other contracts with G2, you and G2, these AI Terms will prevail regarding Chatbots.