Artificial Intelligence Terms & Conditions

These Artificial Intelligence Terms & Conditions (“AI Terms”) are entered into by and between you and G2.com, Inc. (together with its affiliates, “G2”). The terms “you” and “your” refer to the individual or entity using or purchasing G2’s artificial intelligence (“AI”) features, models, tools, or functionalities made available by G2 within or in connection with any G2 Service-powered services (“AI Features”).

These AI Terms govern your access to and use of (including access, interaction with, provide input into, or receive output from) AI Features. If you do not access or utilize G2’s AI, these AI Terms do not apply to you.

If you and G2 have entered into a Master Service Agreement or similar agreement governing your use of G2 Services (“Agreement”), these AI Terms are incorporated into the Agreement and “you” will refer to “Customer,” “Client” or “You.” Capitalized terms not defined herein have the meanings in the Agreement available at https://www.g2.com/legal/master-service-agreement (or replacement URL).

AGREEMENT:

During the Term, and subject to these AI Terms and any applicable Service Order(s), and subject to these AI Terms and any applicable Service Order(s), G2 grants to you a limited, revocable, non-exclusive, non-transferable, and non-sublicensable license to access and use the AI Features in accordance with applicable law. As between G2 and you, G2 owns all rights, title, and interest in the AI Features, underlying models, software, and technology, including any improvements thereto.

G2 may use AI technology developed by third-party providers (for example, OpenAI, Anthropic, Google) to power AI Features. Features. You acknowledge that you may be subject to the policies of the third-party AI providers.

“Your Data” means any data, or materials you provide to G2, including input.

As between G2 and you, you retain all rights in Your Data, and you grant G2 a non-exclusive, royalty-free license, and irrevocably to host, distribute, display, and otherwise use to provide the Services or AI Features, or as necessary to comply with applicable law. You are responsible for Your Data, including ensuring that it does not violate any applicable law or these AI Terms. As between G2 and you, G2 retains all rights in the output and you assign to G2 all rights, title, and interest, if any, in and to the output.

G2 does not guarantee accuracy of any output generated by AI Features. Due to the probabilistic nature of machine learning and AI, the output may be erroneous or nonsensical, so you should not assume or rely on its accuracy. The output generated may not be unique, and AI Features may produce similar or identical output for others.

You represent and warrant that with respect to the AI Features you will not, and will not allow others to (a) violate of any law, (b) mislead anyone into thinking output is human-generated, (ii) , (c) include in Your Data, or use AI Features to generate, any content that (i) promotes hate, harassment, or violence, (ii) is illegal, sexual, political, harmful, false, fraudulent or misleading, (iii) misuses data, (iv) contains malware or unsolicited bulk content, (v) exploits or harms children, encourages self-harm, (vi) infringes, misappropriates, or violates third party rights, or (vii) any sensitive data, personally identifiable information, “Biometric information” as defined in the Illinois Biometric Information Privacy Act, (d) use AI Features for activities which pose high risks of economic or physical harm, provide regulated professional services or advice (including medical, legal, financial, or other professional advice), or relate to explicit content, adult industries, political campaigning or lobbying, or high-risk government decision making, (e) perform or attempt model extraction, reverse engineering or attempt to discover the source code or underlying components of AI Features, except as permitted by law, (f) use AI Features to develop or train foundation models or other large scale models, or use AI Features to create products that compete with G2 or the applicable third party AI provider, (g) extract data from AI Features, using scraping, harvesting, web data extraction methods or similar methods; (h) probe, scan, or test the vulnerability or security of the AI Features, including attempting to circumvent or disable any security or authentication measures; interfere with, disrupt, or degrade the operation or performance of the AI Features or any related systems, networks, or infrastructure; or engage in any activity that could reasonably be expected to harm, disable, or otherwise negatively affect the functionality, availability, or integrity of the AI Features, (i) use AI Features in any jurisdiction prohibited by applicable law or third party AI provider policy, or in violation of export control or sanction laws, or (j) sell or share any input provided to or output from by AI Features.

These AI Terms take effect upon the earliest of (i) your first use of any AI-Features, (ii) your acceptance of these AI Terms, or (iii) the Term Start Date of the relevant Service Order, and will continue for so long as you use or access any AI Features (“Term”). Use of AI Features is contingent upon timely payment pursuant to any applicable Service Order(s) and compliance with all applicable terms, laws, and regulations.

G2 may, in its sole discretion, terminate these AI Terms or change, limit, or suspend your use of AI Features at any time and for any reason. If G2 terminates without a breach by you, G2 will refund any prepaid fees for the remaining term of the then-current Service Order term. If you believe G2 has materially breached these AI Terms, you must notify G2 in writing of such breach and may terminate these AI Terms after 30 days if the breach remains uncured at the end of that period.

You may send your feedback about AI Features (“Feedback”) to support@g2.com. By doing so, you grant G2 a perpetual, irrevocable, non-exclusive, worldwide, fully-paid, sub-licensable, and assignable license to use Feedback to improve G2’s products or services. You irrevocably waive any moral rights in such Feedback as permitted by applicable law. G2 acknowledges that all Feedback is provided on an “as-is” basis with no warranties.

You will defend, indemnify, and hold harmless G2 and its directors, officers, employees, contractors, and agents from any third-party claims, losses, liabilities, damages, fees (including attorney’s fees), fines, costs, liens, judgments, or expenses arising from or relating to AI Features, Your Data, inputs, or outputs, or your breach of these AI Terms or violation of applicable law. G2 reserves the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify G2 and you agree to cooperate with G2’s defense of these claims. You will not settle any such matter without the prior written consent of G2. G2 will use reasonable efforts to notify you of any such claim, action, or proceeding upon becoming aware of it. G2 has no indemnity obligations to you for the AI Features. G2 will use reasonable efforts to notify you of any such claim, action, or proceeding upon becoming aware of it. G2 has no indemnity obligations under these AI Terms or the AI Features.

G2, WHICH INCLUDES ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND AFFILIATES, WILL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES ARISING FROM YOUR ACCESS TO OR USE OF AI FEATURES. THIS INCLUDES ANY ISSUES RELATED TO DELAY OR INABILITY TO ACCESS OR USE AI FEATURES (INCLUDING, BUT NOT LIMITED TO, YOUR RELIANCE UPON OPINIONS APPEARING ON AI FEATURES ; ANY COMPUTER VIRUSES, INFORMATION, CONTENT, SUBMISSIONS, SOFTWARE, LINKED SITES, PRODUCTS, OR SERVICES OBTAINED OR ACCESSED THROUGH AI FEATURES) WHETHER BASED ON A THEORY OF NEGLIGENCE, CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE, AND EVEN IF G2 HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

G2’S SERVICES, AI FEATURES AND ANY INPUT AND OUTPUT ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. G2 DISCLAIMS ALL REPRESENTATIONS AND WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING WITHOUT LIMITATION, ANY IMPLIED WARRANTIES OF NON-INFRINGEMENT, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, RELIABILITY, QUALITY, OR INTEROPERABILITY. G2 WILL NOT BE LIABLE FOR ANY OF YOUR DATA, INPUT, OUTPUT, ACTIONS, OR INACTIONS OR DECISIONS THAT YOU MAY TAKE OR OMIT TO TAKE BASED ON AI-FEATURES, INPUT OR OUTPUT.

1. Third-Party Beneficiaries. There are no third-party beneficiaries to these Terms.
2. Severability. If any provision of these AI Terms or applicable Service Order is deemed invalid or unenforceable, such finding will be limited to the minimum extent necessary to make it enforceable, and the remaining provisions will remain in effect.
3. InterpretationThe following order of precedence applies in the event of a direct conflict with respect to use of AI Features (a) Service Order, (b) AI Terms, and (c) Agreement.
4. Entire Agreement. These AI Terms, along with any then-current Service Order(s) between you and G2 and any other referenced agreements, constitute the entire agreement for AI Features, and supersede prior and contemporaneous written or oral agreements and understandings about AI Features. These AI Terms and Service Order(s) may be executed electronically and delivered in counterparts, each considered an original, collectively forming one agreement. Any purchase order or other business form you use will not apply.
5. Dispute Resolution. Except as provided below, any dispute arising out of or relating to this Agreement will be resolved by binding arbitration administered by ADR Systems (Chicago) under its Commercial Arbitration Rules; if ADR Systems declines or is unable to administer, then by JAMS under its applicable rules. The arbitration will take place in Chicago, Illinois before a neutral arbitrator. Any arbitration award may be entered as a judgment and filed with the Clerk of the Circuit Court of Cook County, Illinois. Either party may seek provisional, equitable, or injunctive relief in court without waiving arbitration. Notwithstanding the foregoing, G2 may, at its option, bring any action to collect amounts owed by you in the state or federal courts located in Cook County, Illinois. The parties consent to jurisdiction and venue in those courts for that purpose. Illinois law governs (without regard to its choice and conflicts of laws rules). Each party waives the right to a jury trial.
6. Survivability. Sections 1-5 and 8-12 of these AI Terms, along with the Payment Terms, as in the then-current Service Order between you and G2, will survive expiration or termination of these AI Terms or any incorporated Service Order.