European Union Digital Services Act

This page includes information relevant to the Digital Services Act (“DSA”). G2 values providing users with a safe and compliant experience. For more information about the DSA, please visit the European Commission website.

Information on Average Monthly Active Recipients

The average monthly active recipients of G2’s service in the EU for the prior six months is under 45,000,000.

Notice and Action Form Submission (For web page consumers)

In accordance with DSA regulations, you may report illegal content using this form. If you disagree or wish to dispute the outcome decision of the content reported, you have six months from the date of the decision to do so. You may also contact an out-of-court dispute settlement body to dispute the decision; the process of such disputes will be contingent on the Member State. Decisions by out-of-court dispute settlement bodies are not binding on you or G2.

Transparency Reports

In accordance with Articles 15 and 24 of the DSA and G2’s commitment to transparency, the following report(s) provide(s) information about G2’s content moderation and EU users.  

Read the G2 European Union Digital Services Act Transparency Report

Recommender Systems

When you visit G2, G2 recommends content based on certain criteria outlined below. G2’s recommender systems aim to provide the most useful and relevant content for you. Although you typically cannot directly alter these recommendations, you may have some options to refine the content you see, such as using filters related to your search.

The primary factors G2 uses to determine which products are shown through these features are your search history and previous interactions with products on our platform (e.g., interacting with reviews and viewing product information). Additionally, we highlight products we determine to be similar to products you have interacted with in the past. 

Search Filters

G2 aims to show the most useful and relevant results based on your search query and filters, like pricing or features. It considers ratings, user engagement, and the number of reviews. You can also sort and filter results to refine your search. For more details on how G2 determines search results, click here. 

Designated Point of Contact 

The EU, Member States’ authorities and boards may contact G2 regarding the DSA at: g2dsacompliance@g2.com.

Communications with this email address should be held in English, but if necessary, G2 will work with Member States to accommodate communications in other languages. 

Legal Representative

G2’s legal representative is:

G2 Software Reviews Limited

5th Floor

76 Sir John Rogerson’s Quay

Docklands, Dublin 2

Dublin

Ireland

e: g2dsacompliance@g2.com